Salon Policies

Appointments

Online booking is our preferred method for making appointments as we do not have a receptionist and we are unable to answer the phone when with clients. If you would like to talk with someone about making an appointment, please leave a message on our voicemail and a team member with get back to you in a timely manner.

We do our very best to accommodate late clients, however, we cannot guarantee your appointment. Based on the remaining time left on your appointment and/or your stylist’s availability, your appointment may have to be rescheduled or shortened.

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Cancellations

We understand that situations arise in which you cannot make your scheduled appointment. If you should need to cancel your appointment, we do require a 24 hour notice for all cancellations. This will enable us to fill that appointment spot with someone from our waiting list. With cancellations made within 24 hours, we are unable to offer that spot to other clients. Any cancellations within the 24 hour period, will be considered a Late Cancellation. All Late Cancellations will be charged 50% of the cost of the scheduled appointment.

Clients who do not show-up for their scheduled appointment without calling to cancel, will be considered a No-Show. All No-Shows will be charged 100% of the cost of the scheduled appointment.

Redos

We guarantee all of our services*. If you are unhappy with your service, we offer complimentary adjustments. In order to receive a complimentary adjustment, you must contact the salon within 7 days from the date of your original service. Any adjustments after 7 days, will be subject to the full cost of the services provided. Complimentary adjustments will not be offered for changes in hair style or changes in color from what was originally discussed. Complimentary adjustments will not be offered on services performed at home (i.e. home hair color) or services performed at other salons. All adjustments will be performed by the stylist who originally performed the service and all adjustments are subject to stylist/management discretion.

* Corrective color and Brazilian Blowouts are not guaranteed.

Waiting Area

Our waiting area is cozy and will only accommodate a few people. Please limit the number of people waiting for you during your appointment.

Children

Salons can be an unsafe environment for small children. There are a variety of sharp objects and chemicals in use on a daily basis. For the safety and comfort of all clients, all children must be supervised at all times.